At Jordana Ticia, customer satisfaction is vital to us. So, if you are unhappy with your purchase we have a 14 day return policy. We will refund or exchange an item if returned to us within 14 days from delivery.

The item must not have been used or any seals broken on the product. To complete your return, we require a receipt or proof of purchase. Returning the parcel is the responsibility of the customer & therefore we recommend using a recorded delivery service and keeping your proof of postage, in the unlikely event that the return could be lost in the courier transit process. The cost of the returned parcel is also down to the customer. 

Due to EU hygiene regulations we can’t refund, replace or exchange makeup that is returned to Jordana Ticia in non-saleable condition. If you receive a damaged/faulty item you must notify us in 7 days. To return your product, you should mail your product to:

Jordana Ticia Returns
Ashbury Works,
Gorton Road,
Pottery Lane,
M12 5AD