Delivery & Returns Policy

 

DELIVERY

UK
Free standard UK delivery on orders over £30.
Standard UK delivery £4.75.
All UK orders are shipped with DPD.


USA
Standard delivery (up to 1kg) £10.
Free standard delivery on orders over $100.
All USA orders are shipped with DPD.



International
Carrier: DPD
Delivery times & prices vary depending on your shipping location and the weight of products. Please see shipping options on the checkout page for more information.


Customs & Import Charges
Orders shipped outside the UK may be subject to customs duties, import taxes or other local charges. These fees are determined by your country's customs authority and are the responsibility of the customer. Any customs duties, import taxes or other local charges are not included in your order total.
Please note these are the delivery times that DPD advises however we are not responsible for external factors that may effect this. The number of days refers to working days Monday-Friday. 


Returns & Refunds

We hope you love your order, but if you change your mind, you may request a return within 14 days of delivery, subject to the conditions below.

Change-of-Mind Returns:

To be eligible for a change-of-mind return, products must be unused, unopened and returned in their original condition and packaging, with any hygiene or tamper seals intact.

For health protection and hygiene reasons, cosmetic products supplied with a hygiene or tamper seal cannot be returned once that seal has been broken or removed, unless the product is faulty. Please therefore check your chosen product and shade carefully before opening or using it.

Nothing in this policy affects your statutory rights.

How to Make a Return:

Please contact us within 14 days of receiving your order to tell us that you wish to return an eligible item. Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning it to us. We strongly recommend using a tracked postal service and retaining your proof of postage, as we cannot be responsible for items lost in return transit. Please include your order details or proof of purchase with your return.

To return your product, you should mail your product to:

Jordana Ticia Returns
Ashbury Works,
Gorton Road,
Pottery Lane,
Manchester.
M12 5AD

Faulty, Damaged or Incorrect Items:

If your item arrives damaged, faulty or is not the item you ordered, please contact us as soon as possible with your order details and photographs where appropriate so that we can resolve the issue.

Your statutory rights under the Consumer Rights Act 2015 are not affected by this returns policy.